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Privacy policy

How FALIS SAS collects, uses and protects the personal data of site visitors, clients and debtors, in accordance with Law No. 2024/017 of 23 December 2024 on the protection of personal data in Cameroon.

1. Data controller and legal framework

The data controller is FALIS SAS, a simplified joint-stock company with share capital of XAF 5,000,000, registered with the RCCM under no. RC/YAO/2014/B/616, with its registered office at Biyem Assi, Rue des Écoles, Mosaïque building, Yaoundé (Cameroon). FALIS Recovery is a FALIS SAS business.

The processing described below complies with Law No. 2024/017 of 23 December 2024 on the protection of personal data in Cameroon, with the rules applicable in the other countries where we operate and, where relevant, with the General Data Protection Regulation (GDPR).

Data protection contactsupport@falis-recovery.com or by post to the registered office

Data protection officer[Name and contact details to be completed]

2. Data we collect

Site visitorsName, company, email, phone, message and documents sent through our forms; browsing data (IP address, pages viewed, cookies).

Creditor clientsIdentity and contact details of contacts, information on the receivables entrusted, supporting documents, billing data.

DebtorsIdentity, contact details, amount and history of the debt, payments, exchanges with our case managers, disputes and payment-plan proposals, documents provided.

Online portal usersLogin credentials, phone number for two-factor authentication, login logs.

We only collect data that is adequate, relevant and strictly necessary for the purposes described below. FALIS SAS does not process any sensitive data (origin, religious beliefs, health, genetic data, sex life).

3. Purposes and legal bases

Managing recovery casesPerformance of the contract with the creditor client; the creditor's legitimate interest in recovering its claim, for debtor data.

Collecting and paying out fundsPerformance of the contract and legal obligations.

Answering contact and quote requestsPre-contractual steps taken at your request.

Securing the online portalsFALIS SAS's legitimate interest in protecting its systems and the data entrusted to it.

Accounting, tax and regulatory obligationsLegal obligation.

Site analyticsPrior, free and informed consent, collected through the cookie banner.

No decision with legal effects on you is taken solely on the basis of automated processing or profiling.

4. Formalities with the Authority

Under Law No. 2024/017, the processing carried out by FALIS SAS is subject to prior authorisation from the Personal Data Protection Authority (APDP).

Authorisation reference[To be completed once issued by the APDP]

FALIS SAS keeps a record of its processing activities, available to the Authority.

5. Who receives your data

Your data is only accessible to those who need it:

authorised FALIS SAS staff, bound by professional secrecy;
the creditor client, for data relating to its own case;
lawyers, bailiffs and local correspondents instructed on a case;
payment providers (Mobile Money operators, banks) to process payments;
our host LWS and technical providers, acting as contracted processors;
administrative or judicial authorities, where required by law.

FALIS SAS never sells or rents your personal data.

6. Transfers outside Cameroon

The site and online portals are hosted in France by LWS, and cases may involve other West and Central African countries. Under Law No. 2024/017, any transfer of data outside Cameroon requires prior authorisation from the APDP, which checks that the destination country provides a sufficient level of protection.

Transfer authorisation reference[To be completed once issued by the APDP]

Such transfers are limited to what is strictly necessary and covered by contractual confidentiality and security clauses.

7. Retention periods

Recovery casesFor the life of the case, then archived for the applicable legal limitation period.

Accounting records10 years from the end of the financial year.

Contact requests not followed up3 years from the last contact.

Analytics cookies13 months maximum.

These periods will be aligned with the reference framework published by the APDP. After they expire, data is deleted or anonymised.

8. Security and data breaches

FALIS SAS applies appropriate technical and organisational measures: encrypted exchanges (HTTPS), two-factor authentication for online portals, restricted and logged access, regular backups, and confidentiality undertakings from staff and processors.

In the event of a personal data breach, FALIS SAS notifies the APDP without delay and informs the people concerned where the law requires.

9. Your rights

Under Law No. 2024/017, you have the following rights:

right to be informed about the processing of your data;
right of access to your data;
right to have inaccurate or incomplete data corrected;
right to erasure, within the limits set by law;
right to restrict processing;
right to object, on legitimate grounds;
right to data portability;
right not to be subject to a decision based solely on automated processing, including profiling;
right to withdraw your consent at any time;
right for your heirs to have your data updated after your death.

For debtors: the rights to object and to erasure cannot prevent the recovery of a legitimate claim or override legal retention obligations.

To exercise your rights, write to support@falis-recovery.com with proof of identity. We commit to replying within one month, subject to any deadlines set by regulation.

If you believe your rights have not been respected, you may refer the matter to Cameroon's Personal Data Protection Authority (APDP), or to the competent authority in your country of residence (in France, the CNIL).

10. Cookies

The site uses:

strictly necessary cookies for the site to work and to secure the online portals, which do not require consent;
analytics cookies, set only with your consent.

You can accept, refuse or adjust cookies at any time from the cookie banner or the “Manage my cookies” link at the bottom of the page. Your choice is kept for 6 months.

11. Changes to this policy

FALIS SAS may update this policy to reflect legal and regulatory changes, in particular implementing texts of Law No. 2024/017 and decisions of the APDP. The date of the last update appears at the top of the page. Online portal users are informed of any significant change.