Audit and advisory: stronger collection processes.
We assess your collection set-up, from credit approval to litigation, and help you bring it in line with your regulators' requirements.
What we do
Process review
End-to-end review: approval, monitoring, reminders, pre-litigation and litigation.
Internal surveys
Questionnaires and interviews with your teams to identify bottlenecks.
Prudential compliance
Alignment with Circular No. 04-2017/CB/C on risk management in the WAMU and with COBAC regulations.
Policy & procedures
Drafting or updating your collection policy and procedure manuals.
Management indicators
Dashboards: recovery rate, age of arrears, branch performance.
Staff training
Reminder and negotiation techniques, OHADA procedures, tracking tools.
How an engagement works
Scoping
Scope, objectives and timeline.
Data gathering
Documents, questionnaires, interviews.
Review
Findings and risk assessment.
Reporting
Report and prioritised action plan.
Support
Implementation and follow-up of recommendations.
Frequently asked questions
How much does an audit cost?
Each engagement is quoted individually, based on portfolio size and the depth of audit required.
How long does an audit take?
It depends on the scope and the size of the institution. The timeline is set during scoping.
Can you cover several countries in our group?
Yes, across the 16 countries we cover, with a common method and a consolidated report.
Will our data stay confidential?
Yes: restricted access, a confidentiality agreement, and findings shared only with your senior management.
Need an outside perspective?
Let's discuss the scope of your engagement.